SHIPPING, RETURNS AND CANCELLATION POLICY
Cash on Delivery
Cash On Delivery (COD) is another convenient way you could buy products off our website. It’s simple really, you browse through the site, select a product and click the COD option (COD Orders are accepted upto Rs 10000/-) during check-out.
We’ll ship the package to your doorstep in a discreet package. When we say Discreet, we absolutely mean it. Nobody will know what you’ve ordered, not even the delivery guy. We ship our products in a standard box, which has only your name and address details on it. We don’t even brand the box with our logo, (we’re that fanatical about your privacy ), we mark the box with the name Shanga
Customer Self Pick-up
We understand that there are customers who don’t feel comfortable receiving certain parcels at their door-step due to several reasons. We at believe in providing discreet delivery and hence we may have the option for self pick-up from a courier office near you. If your PIN code is in our list, we will deliver the unmarked parcel to the nearest courier company office from your preferred address, so that you may opt for self collection. Please check on our website if you can avail of this facility for your preferred PIN code.
We may send or provide the tracking URL of the courier so that you can track the delivery yourself.
We have tie-up with leading Indian courier service partners - Aramex, BlueDart, Ecom Express, Speed Post, Fedex and Delhivery. We will be adding other partners shortly so that we reach closer to all our customers.
Please e-mail us at customercare@Sensualkart.com if you have any questions regarding our shipping policy.
We pack your order in a tamper proof plastic bag. We don't put any indication of product/website name on the packaging box*. This ensures complete privacy of your order and safeguards the quality and packaging of your order. This is done FREE OF CHARGE.
We won't be mentioning Sensualkart.com on the package anywhere to keep your privacy intact. The sender name and address will be of our parent company, Shanga.
*In case of order having certain products which may be partly inflammable, etc, we may have to provide a letter to the courier company mentioning the exact contents of the pack depending on the size of the package due to security reasons. For rest of the products, the declaration will mostly be generic in nature to the keep the privacy intact.
In case of COD order we shall be attaching the invoice with the package mentioning the generic name of the product category like - garments, personal care etc.
We may offer optional gift wrap in case you want to surprise someone OR you want additional layer of privacy. This is available at a nominal additional charge.
Please note: Currently, we do NOT deliver outside the territory of the Republic of India.
We make every effort to deliver all the orders placed. However, please note that there may be certain orders that we are unable to process and must cancel. The reasons may include limitations on quantities available for purchase, inaccuracies or errors in product, pricing and stock information, or problems identified by our credit and fraud avoidance department.
Our Customer Service Team will inform you at the earliest if your order is cancelled. If your order is cancelled after your credit card has been charged, the said amount will be reversed back to your Card Account.
Cancellation by the Customer
Please contact our Customer Service in case you wish to cancel your order. Orders once placed can be cancelled within 24 hours or before the Order is shipped. If the Order has been shipped you will not be able to cancel the order.
Please feel free to mail us at customercare@Sensualkart.com if you have any questions about our Cancellation Policy.
Replacement / Exchange Policy
We will NOT accept replacements and / or exchanges for products that are not to your liking. We will replace certain products within 3 days from the date on which these goods are delivered.:
Product not to your liking
We will NOT accept replacements and / or exchanges for products that are not to your liking. Most of our products are personal in nature and we encourage you to ask us questions at customercare@Sensualkart.com or via the customer care phone number, before confirming your order.
Mode of Return
You may contact our Customer Care within 3 days of having received the product and request a replacement /exchange, subject to the above mentioned terms and conditions. Once the Customer Care team agrees to process the replacement/exchange subject to receipt of the products at our location in unused condition and in its original packaging along with the invoice. You are requested to send us the products you plan to replace / exchange via courier to the below mentioned address with all the documents and packaging required to receive a replacement /exchange:
69/2 landons road, Kilpauk
Chennai - 600 010.
We request you to retain your courier Airway Bill, for future reference.
Please e-mail us at customercare@Sensualkart.com if you have any questions on our returns policy.