We make every effort to deliver all the orders placed. However, please note that there may be certain orders that we are unable to process and must cancel. The reasons may include limitations on quantities available for purchase, inaccuracies or errors in product, pricing and stock information, or problems identified by our credit and fraud avoidance department.
Our Customer Service Team will inform you at the earliest if your order is cancelled. If your order is cancelled after your credit card has been charged, the said amount will be reversed back to your Card Account.
Cancellation by the Customer
Please contact our Customer Service in case you wish to cancel your order. Orders once placed can be cancelled within 24 hours or before the Order is shipped. If the Order has been shipped you will not be able to cancel the order.
Please feel free to mail us at customercare@Sensualkart.com if you have any questions about our Cancellation Policy.
Replacement / Exchange Policy
We will NOT accept replacements and / or exchanges for products that are not to your liking. We will replace certain products within 3 days from the date on which these goods are delivered.:
In the unlikely event that a replaceable product you have ordered from us is not received in good condition, is damaged or defective, or if product delivered is different from what you had ordered, you may return the product unused along with its original invoice, and in the same condition as you received it, in its original packaging along with original tags, for an exchange, within 4 days from the date on which these goods are delivered.
Please do not accept delivery of any item whose outer packaging is damaged or tampered with in any manner. Please contact customer care if you open the packaging and discover that the item is damaged.
Products damaged while being used do not qualify for a replacement or exchange.
For hygiene and other reasons we shall be unable to accept replacements or exchanges of products in following categories: contraceptives, night wear, briefs, innerwear, lingerie, apparel, cosmetics, oils, lotions, potions, pills, creams, medical equipments and any other personal item or items that have been imported in the country.
We shall be unable to accept returns or exchanges of products that have been tampered with, opened and/or used. In case we are unable to replace the damaged / defective product, we will refund your amount and shipping charges (100%) applicable to the item.
All refunds would be processed within 7 days.
In case a product comes with manufacturer warranty, customer should contact the manufacturer directly and follow the return/replacement procedure as per the manufacturer policy.
Product not to your liking.
We will NOT accept replacements and / or exchanges for products that are not to your liking. Most of our products are personal in nature and we encourage you to ask us questions at customercare@Sensualkart.com or via the customer care phone number, before confirming your order.
Mode of Return
You may contact our Customer Care within 3 days of having received the product and request a replacement /exchange, subject to the above mentioned terms and conditions. Once the Customer Care team agrees to process the replacement/exchange subject to receipt of the products at our location in unused condition and in its original packaging along with the invoice. You are requested to send us the products you plan to replace / exchange via courier to the below mentioned address with all the documents and packaging required to receive a replacement /exchange:
69/2 landons road, Kilpauk,
Chennai - 600 010.
We request you to retain your courier Airway Bill, for future reference.
Please e-mail us at customercare@Sensualkart.com if you have any questions on our returns policy.